Terms and Conditions gmp99 — The Platform Usage Guide You Need to Know

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and gmp99 ("Platform", "us"). By accessing, registering for, or using any part of the gmp99 platform — whether via web browser, mobile app, or any other method — you acknowledge that you have read, understood, and agreed to comply with all terms set out in this document, along with all related policies including Privacy Policy and Responsible Gaming Policy us.

Your continued use of the gmp99 platform following any amendments to these Terms will be deemed as your acceptance of the changes. It is your responsibility to review this page periodically to stay informed of the latest applicable terms.

2. User Eligibility

To register and use gmp99 services, you must meet all of the following requirements:

• Age 18 years and above at the time of registration and throughout the duration of your use of the platform.
• Not residing in any jurisdiction that prohibits or restricts the use of online gaming platforms.
• Have full legal capacity to enter into binding agreements.
• Register under your own name and not on behalf of any third party.
• Never previously terminated or suspended from the gmp99 platform due to a terms violation.

Gmp99 reserves the right to request eligibility verification at any time. Users found not meeting the above requirements are subject to appropriate action, including immediate account closure.

3. Account Registration

Each user is only permitted to register one (1) account only on gmp99. Multiple accounts — whether using the same or different names, phone numbers, email addresses, or banking details — are strictly prohibited and constitute a serious violation of these Terms.

At registration, you are required to provide accurate, complete, and up-to-date information. False or misleading information provided during registration may result in immediate account closure and forfeiture of any remaining balance.

• Full name as shown on a valid identification document.
• An active Malaysian mobile number registered in your own name.
• An active email address that is accessible by you.
• Banking or e-wallet details registered under your own name.

Gmp99 reserves the right to reject any registration application without providing a reason. The platform's decision in such matters is final.

4. Deposits & Withdrawals

All financial transactions on the gmp99 platform — including deposits and withdrawals — are subject to the following policies:

• Deposit: You may only deposit funds using payment methods registered in your own name. gmp99 does not accept third-party deposits under any circumstances.
• Minimum deposit limit: MYR 10 for standard deposits via supported methods including FPX, DuitNow QR, Touch 'n Go eWallet, Boost, and GrabPay.
• Withdrawal: All withdrawals will be processed to the same bank account or e-wallet used for the deposit, subject to successful identity verification.
• Processing time: Approved withdrawals are processed within three (3) minutes on business days. Some cases may require additional verification.
• KYC: gmp99 reserves the right to request identity verification documents prior to approving any withdrawal. This includes a copy of your ID card, bank statement, or proof of address.

5. Bonuses & Promotions

Gmp99 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonus offers are subject to the specific terms and conditions stated in each respective promotion. The following general terms apply to all bonuses:

• Each bonus has a wagering requirement that must be met before any withdrawal is permitted. This requirement is expressed as a multiplier (e.g., 20x means the bonus amount must be wagered 20 times over).
• Bonuses may only be used by the registered recipient and cannot be transferred to another account.
• Gmp99 reserves the right to reclaim any bonus granted in error or as a result of system abuse.
• Unused bonuses will expire automatically upon the stipulated deadline without further notice.
• Using multiple accounts to claim the same bonus is a violation of our terms and may result in the termination of all associated accounts.

6. Game Rules

All games available on the gmp99 platform are operated in accordance with the rules set by their respective game providers. Game outcomes are final and cannot be disputed unless a verifiable technical error has occurred.

• The outcome of every game is determined by an independently audited Random Number Generator (RNG) system that is free from any external influence.
• Gmp99 reserves the right to void any bet or game round in the event of a technical error, system disruption, or software malfunction. In such cases, the wagered amount will be refunded to the user's account.
• Any attempt to exploit bugs or vulnerabilities in the gaming system is prohibited and may result in immediate account suspension.
• The use of automation software, bots, or any unauthorized tools to play is a serious violation of these Terms.

7. User Conduct

You agree to use the gmp99 platform in a responsible manner and to comply with all applicable laws. The following are strictly prohibited:

• Using the platform for any illegal activity, including money laundering.
• Providing false information to gmp99 under any circumstances.
• Using unauthorized software, tools, or methods to gain an unfair advantage in any game.
• Blocking, disrupting, or attempting to access gmp99 systems without authorization.
• Threatening, assaulting, or harassing customer support staff or other users.
• Sharing account credentials or allowing another person to use your account.

8. Account Security

You are solely responsible for the security of your gmp99 account. This includes choosing a strong password, not sharing your login credentials, and ensuring that the devices you use are free from malware.

If you suspect that your account has been compromised or accessed without authorisation, please contact the gmp99 support team immediately. gmp99 recommends enabling two-factor authentication (2FA) for an additional layer of security, available in your account settings.

9. Account Suspension & Closure

Gmp99 reserves the right to suspend or close any user's account at any time if there is reasonable cause to do so, including but not limited to:

• Violation of any part of these Terms.
• Suspected fraudulent activity or money laundering.
• Failure to provide the requested identity verification documents.
• Multiple account registration or bonus abuse.
• Use of the platform by underage individuals.

You may also request voluntary closure of your account at any time by contacting our support team. Any valid account balance will be returned to you once all verification checks have been completed.

10. Responsible Gaming

Gmp99 is committed to promoting responsible gaming among all members. We provide a range of self-control tools available to you free of charge:

• Deposit limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss limit: Set the maximum loss amount you are willing to tolerate within a given period.
• Self-exclusion break: Take a temporary break from the platform for 24 hours, a week, or a month.
• Self-exclusion: Option to fully self-exclude from the platform for six months or more.

For more information about these tools and available support resources, please visit the Responsible Gaming us.

11. Disclaimer & Limitation of Liability

The gmp99 platform is provided "as is" without any express or implied warranties. gmp99 does not guarantee that the platform will operate without interruption or errors at all times. We will make every effort to minimize unplanned downtime.

To the extent permitted by applicable law, gmp99 shall not be liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including loss of profits, loss of data, or business disruption.

12. Amendment of Terms

Gmp99 reserves the right to modify, add, or remove any part of these Terms at any time. Any material changes will be communicated to registered members via email or an in-platform notification at least seven (7) days before the changes take effect, except where immediate changes are required for legal or security reasons.

Your continued use of the gmp99 platform after the effective date of any changes will be deemed as your acceptance of the amended Terms. If you do not agree with the changes, you have the right to close your account before they take effect.

13. Disputes & Complaints

If you have any complaint or dispute regarding the gmp99 platform, we encourage you to contact our support team first via Live Chat or email. We are committed to resolving every complaint fairly and within a reasonable timeframe — typically within 5 business days for standard cases.

Our complaint resolution procedure is as follows:

1. Contact customer support and clearly describe your issue with all relevant details.
2. Our team will investigate and provide an initial response within 24 hours.
3. If a resolution cannot be reached at the first level, the case will be escalated to a senior supervisor.
4. The final decision will be communicated in writing within 5 business days.